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Posted on: January 25, 2024

Relay Vending Machine Concerns Directly to the Source

Vending machine snacks and pay panel

Attempts to indulge in your favorite snack or beverage don’t always end well when our vending machines don’t cooperate. Good news! Instead of reaching out to the Purchasing staff, Team Plano can now contact the machine company directly by email or phone.

The City contracts with Canteen to place and service a variety of vending machines in our facilities. We can now forward issues, comments and suggestions relating to:

  • Broken buttons 
  • Stuck or out-of-stock items
  • Malfunctioning Wi-Fi
  • Request different products and more

Relay your concerns to Compass/Canteen by email:  DispatchDFW@Compass-USA.com.

To expedite refunds, the vendor has QR codes placed on each machine leading to instructions on what to do when a refund is necessary.  If you locate a machine that does not have the QR code, you may contact the phone number or email on the machine to notify the vendor the QR code is missing from that specific machine.

Relay all other questions and comments to Vernie Rambo.

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