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Posted on: March 2, 2023

How Should YOU Respond to an Emergency While at Work?

DEM guide book

All departments now have the Quick Reference Guidebook on Emergency Preparedness Procedures. The Department of Emergency Management (DEM) partnered with Plano Police, Fire/Rescue and Risk Management to develop this workforce safety resource. Better protect yourself, your co-workers and visitors by knowing safe and appropriate steps to follow as an emergency develops.

The bright red Guidebook provides employees with critical instructions as an emergency or hazardous situation unfolds. Get guidance for a safe employee response to severe weather, medical conditions, power outages, active shooter/hostile events, safe evacuation and other hazards. The Guidebook also includes emergency contact numbers.  

DEM guide book interiorThe contents are color-coded flip cards detailing hazards and responses for each municipal facility, plus three blank-page sleeves. Departments may insert customized instructions specific to their team in these sleeves. Include info like the emergency contact numbers of key personnel, the predetermined exterior meeting place in case of an evacuation or the instructions for “sheltering in place” within your specific workplace.

Each department is asked to pick a highly visible and accessible place to mount the Quick Reference Guidebook on Emergency Preparedness Procedures within a common work area. Plano’s Facilities team will install plexiglass wall mounts to house the book. DEM staff will establish appointments to meet your team and answer questions.  

DEM’s mission is to “Develop Readiness, Coordinate Response and Expedite Recovery.”  No employee response is more critically helpful than a quick call to our highly-trained 9-1-1 operators – engaging the right first responders as soon as an emergency is identified. 

Accidents and emergency situations can happen to anyone at any time while working or visiting a City facility. Take the time to become familiar with the emergency procedures and primary contacts listed in this new safety tool.

Questions? Reach out to us at the Department of Emergency Management at

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