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March 13, 2024
8:30 AM - 11:30 AM
Time Details:
This course will meet in person. Facilitated by Lisa Carver.
Training Room A
1520 Avenue K
Plano, TX, TX 75074
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Service First: In Writing - (CITY OF PLANO EMPLOYEES ONLY)

Wednesday, March 13, 2024

Service First: In Writing

Clear, easy to understand writing is important and required for most city employees. As citizen expectations increase regarding response time, getting to the point becomes critical. Attend this session and learn how to write succinctly and clearly. The goal is for the reader to clearly understand the intended message and to create a positive interaction, even when policies are being enforced. 

 Writing techniques including audience analysis, checking for tone, and eliminating unnecessary words will be discussed. Participants will practice writing clear, concise, and to the point emails and letters. 

Click here to register in PeopleSoft

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