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Join us for this series of customer service workshops as we align the courses to our . Attend all three classes to achieve the most desired outcome. However, you may enroll in individual classes.
Customer Service - Mastering Conversation Essentials
This module provides a process and related skills for handling all types of customer conversations, both in routine and uncomfortable situations. A service conversation is broken down into four parts to discover ways to enhance the customer’s overall experience. Learners apply guidelines to clarify and meet the customer’s personal needs and, when necessary, deliver unwelcome news without damaging the customer relationship.
Date/Time: Feb. 21, 2023, 8:30 AM - 12:30 PM
Location: City Hall, Training Room A
PeopleSoft Course Code: PD3438
PeopleSoft Course Title: Cust Serv Conversation Essen
Click here to register in PeopleSoft