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Event Details

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Date:
October 12, 2022
Time:
2:00 PM - 4:00 PM
Time Details:
This course will meet in person. Facilitated by Angie Whitney.
Location:

Oak Point Nature Preserve Meeting Room

Address:
Plano, TX, TX
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Sharing Ordinances and Procedures

Wednesday, October 12, 2022


This is a customer service workshop series tailored specifically for front-facing employees that deliver unwelcome news to citizens. Whether it is enforcing ordinances or walking citizens through proper procedures to obtain permits, these courses will help employees deliver excellent customer service.

Classes are structured with one hour of presentation, followed by one hour of role play. Class schedule below.

  1. August 10 - How to deliver bad news
  2. September 14 - How to adjust the approach with which they speak to the “customer”
  3. October 12 - Sharing policies and rules – best practices

Call (972-941-7217) or email Debbie Speed at debbies@plano.gov to enroll your employees in this pilot program. 

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