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51m     Intermediate

Explore ways to create a workplace culture of accountability that encourages trust, motivates high standards, and establishes credibility for leaders. Instructor Daisy Lovelace discusses the value of accountability in high-performing teams, and she outlines the consequences that can result when team members don't feel a sense of accountability. Daisy also offers insight into positive ways to make team members feel responsible with actionable techniques that promote accountability whether the team is virtual, in-person, or co-located.

Learning objectives

• Interpret approaches to assess a team’s accountability.
• Describe the factors that can have an impact on trust.
• Assess the best strategy for communicating clear expectations.
• Explain the use of the GLOW framework as a way to build accountability on a team.
• Analyze the different consequences for the underperformance of a team.
• Determine the appropriate approach for addressing accountability with different types of teams.

Skills covered

• People Management
• Accountability