Computer Refresh Project

What is the Computer Refresh Project?

We are approved to undergo a major upgrade to all City computers – both PCs and laptops. Technology Services is excited about what this means – everyone gets a new machine equipped with Windows 10 and Microsoft Office 2016.

Your help is needed to ensure we don’t lose any critical data when the computers are replaced....and to make this an easy transition for all. 

To prepare for this citywide computer refresh project, there is a simple strategy: CLEAN. MOVE. SAVE. This is a big job, but a necessary one to improve our technology and the services we provide. With everyone’s cooperation, we'll enjoy the benefits of this effort and minimize any negative impact to our daily operations.

FAQs for more details

Call the Help Desk at ext. 5306 if you have questions.

Computer Refresh Dos & Don'ts

Clean or remove ALL personal data from all computer drives; take them home on a thumb drive. Move everything from desktop; data files, docs and photos ONLY. Do not email files home; use thumb drive.
Move work files from desktop to temporary "L" drive folder. Move programs (MS Word, Excel, etc.) from desktop to "L" drive.
Save your favorite website links. Copy or move shortcuts.
Clear area of personal items/devices prior to computer arrival (photo frames, earbuds, thumb drives, cups, card readers, bluetooth mouse, fans, etc.), so techs can swap computers easily. Wait until the last minute!


The in-person Windows 10 and Microsoft 16 training classes have ended. However, if you missed one of the scheduled sessions, take advantage of the QuickHelp online training. The courses are can be accessed 24/7.

Computer Refresh 2019 REV2

Frequently Asked Questions

FAQs for CRP page1