Effective January 1, 2018, Plano changes its Medicare supplemental coverage to Aetna. All retirees are encouraged to review resources materials and see what the change will mean for your coverage. The Medicare Advantage PPO plans with Extended Service Area are accepted everywhere that original Medicare is accepted.
The website for the provider search is www.aetnaretireeplans.com or you can call the Aetna customer service line, 1-800-307-4830. You’ve hopefully received a letter explaining this in more detail. If not, contact Senior Human Resources Analyst Fannie Layer (972-941-5019) or Aetna customer service (800-307-4830, weekdays 8:00 a.m.-6:00 p.m.).