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Posted on: April 23, 2020

Embrace the “Excellence” Value with I SEE YOU SERVE

I See You Serve word cloud

Send a “pat on the back” when you see someone serving with excellence. Excellence is not only one of our SERVE values (WHAT we are about) but is also part of our brand the “City of Excellence” (WHO we are). Over the last several weeks, Plano employees have shown residents (and each other) what it looks like to rise to the occasion.

You are part of a huge team that deliberately demonstrates SERVE values daily by:

  • Practicing Stewardship with what has been entrusted to you
  • Being actively Engaged
  • Continually being Respectful to all those you encounter
  • Demonstrating a Visionary approach to new opportunities when presented

Consistently performing your duties under these SERVE philosophies helped Plano earn a solid reputation among municipalities, states and among the people we serve.

The organization’s definition for Excellence is “we strive to deliver programs and services that go above and beyond.”

Team Plano has been working under fairly challenging conditions for a while now. Wouldn’t it be uplifting to receive a note of encouragement and confirmation what we are doing makes a difference? Let’s all take a moment to send an I SEE U SERVE card to someone in the trenches alongside you. It could be a handwritten card (check your department’s bulletin area) or an e-Card on Team Plano.us.


Philosopher and psychologist William James wrote in the 1800s, “Act as if what you do makes a difference. It does.” Team Plano, in 2020 it still does and you still do.


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