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Posted on: October 31, 2019

Text to 9-1-1 is now Available in Plano

Text-to-911 cell phone

Public Safety Communications Director Susan Carr shared news with Council that Text to 9-1-1 is now active in Plano during the October 28 meeting.

The Text to 9-1-1 service makes it possible for the hearing impaired to have the same access to 9-1-1 emergency help as hearing individuals. It can also be used in circumstances where it is unsafe for the caller to physically make a voice call to 9-1-1. The ability to help more residents is greatly enhanced with this service.

We remind our citizens if 9-1-1 is needed, “Call if you can, text if you can’t.”

Text to 9-1-1 is not available in all cities. If you are in a city that does not accept text messages, you likely will receive a bounce-back message from your carrier, informing you to call 9-1-1.Text to 911

Here are a few important tips to remember when texting to 9-1-1:

  • SMS does not provide accurate location data. You must provide your location as soon as you text.
  • No photos or videos, only text.
  • No emoji’s.
  • No abbreviations, spell things out. Be clear.
  • Only text to 9-1-1 if you are unable to make a voice call.

Click on this link for more information on Text to 9-1-1 in Plano.

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