News Flash

1 Announcements

Posted on: April 18, 2019

UHC...It’s a Call You Don’t Want to Miss!

UHC Calling

“Hello, this is UnitedHealthcare calling with an important message for YOU!” It may seem unusual, but the next time your phone’s caller ID reads “UnitedHealthcare (UHC),” there’s a good chance it’s an offer to connect you with information to help manage or improve your health. These are not sales calls. UHC members who could benefit from a conversation with a UHC nurse are being contacted as a courtesy feature from the provider. Reasons for these calls can include:

  • Welcome Home
          A care coordination nurse may call after you return home from a hospital stay to confirm you have after-care instructions, medication, medical equipment or other needs.
  • Disease Management
          UHC’s nursing staff receives referrals for patients who have certain medical conditions such as diabetes or coronary artery disease. Based on this information, you may get a call  
          connecting you to tools and resources.
  • Healthy Pregnancy
          If you are pregnant, a nurse from the Healthy Pregnancy program reaches out to offer educational services and health resources.

HealtheNotes

Another clinical outreach program that UHC provides is HealtheNotes. This program reminds you of the importance of preventive care and provides personalized care opportunities and information. One of the best things about HealtheNotes is you’ll receive them automatically by mail when there’s a health recommendation of benefit to you. For example, if you have diabetes and medicine guidelines suggest lab tests twice a year, you may receive a HealtheNotes message reminding you to schedule tests; or, if you have a chronic kidney disorder, you may receive notifications about opportunities to better manage your condition.

HealtheNotes reminders may also focus on preventive care and screenings (i.e. reminders on women’s health: breast and cervical cancer screenings, or childhood and teen vaccines).

HealtheNotes messages are based on information UHC receives from your care providers and pharmacies. The goal is to provide you with all the information available to help ensure you receive the best care possible.

Note about your privacy: UHC is dedicated to safeguarding your privacy. UnitedHealthcare does not share your name or any other identifying information. Your conversations remain confidential. UHC’s suggestions are kept private in accordance with the privacy policy and are not used when determining benefits, reviewing claims or making other insurance decisions.

Click here for informational flyers. If you have any questions, contact Human Resources Benefits at HRBenefits@plano.gov or call 972-941-7115.

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