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Posted on: February 28, 2019

Place the Benefits Guide in the Palm of Your Hand

City of Plano Mobile app WEB

The truth is, benefits guides are rarely handy when and where we need them. Many of us skim through it every year and file it away, never to be seen again. It can also be difficult to find information without flipping or scrolling through many pages. For everyone on the health plan, saving the myBenefits site to your phones gives quick access to the information you want, when you need it.

Frequently Asked Questions

What information can I access? You can:

  • Find and print generic ID cards with group numbers
  • Download and print benefits-related documents and forms
  • Find online resources and service contacts
  • Review benefit plan information
  • Find providers

Will the mobile app work on my device?City of Plano App

The myBenefits app was tested on several popular mobile devices. However, there’s no guarantee all functions and features can be used on every device.

Do I have to download an app to use the benefits guide?

No. When you visit the website on a mobile device, you are automatically directed to what’s known as a “web app,” a mobile-enhanced website. So, there is nothing to download and no need to visit an app store. The guide info is accessible from your smart phone.

 What if I want an “app-like” icon on my home screen? 

iPhone users can add the icon to their home screens by following these steps:

  1. Log in to
  2. Click the download button on the app’s home page.
  3. Click “Add to Home screen” to save your City of Plano Benefits App icon to your mobile or tablet device.

Android users can add the icon by following the steps below:

  1. Log in to
  2. Click the "3 vertical dots" in the top right menu bar.
  3. Click “Add to Home screen” to save your City of Plano Benefits App icon to your mobile or tablet device.

If you have any questions, contact the benefits team at or 972-941-7115.

See the flyer for more details.

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