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Posted on: September 26, 2018

CORRECTION: For Doctor on Demand Charges

Doctor on Demand

A pricing error has been discovered with City health plan members who used Doctor on Demand. Some pre-65ers have recently received a statement indicating a $49 copay for each virtual visit with Doctor on Demand. That price is incorrect

If you were charged $49 for using Doctor on Demand (DOD) services, you can contact them directly for an immediate refund. Call DOD at 800-997-6196 and inform the claims representative of the error. The company is aware of the issue and is working to fix the problem.

The City’s plan requires only a $5 copay to use Doctor on Demand. (This applies to pre-65ers ONLY.)

As a reminder, Doctor on Demand provides access to quality doctors from your mobile device app or computer. Virtual visits are part of your health benefits which are administered by UnitedHealthcare. Charges for this service appear on Claim Summaries the same as any other medical treatment claim.  You pay a $5 copay (if on the medical plan) or $40 copay (if not on the medical plan). 

Why use a DOD Virtual Visit – talk to a doctor about non-emergency conditions, including:

  • Allergies, cough, cold or bronchitis
  • Bladder infection, diarrhea
  • Fever, pink eye or rash
  • Seasonal flu, sinus problems or sore throat
  • Stomach ache

When to use DOD virtual visits – for non-life-threatening medical issues: 

  • Your doctor is not available
  • You become ill while traveling
  • You are considering visiting an emergency room for a non-emergency health condition

To access Doctor on Demand:

  • Login to doctorondemand.com or download the app on you mobile device (Apple or Android).
  • During your registration process, you provide medical plan information.
  • Payments are required at the time of service and can be paid via credit card, debit card or Flexible Spending Account card.

Contact your benefits team if you have questions: HRBenefits@plano.gov  or call 972-941-7115.

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