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Date:
December 13, 2018
Time:
8:30 AM - 4:30 PM
Location:
Training Room A
Address:
1520 Avenue K
Plano, TX, TX 75074
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Dealing with Difficult People - SV3703 - (CITY OF PLANO EMPLOYEES ONLY)

Thursday, December 13, 2018

To stay competitive, high performance organizations realize they must effectively manage the interpersonal conflict that occurs among their employees. High Performance organizations are dedicated to developing employee skills needed to meet the challenges of the ever changing marketplace. To increase high performance, managers must lay the foundation for dealing with, and working through conflict. Managers need to have the essential knowledge about causes of conflict, types of difficult people, and strategies for preventing and managing conflict with them. This module will motivate managers to set goals and define actions for developing and enhancing their current conflict management abilities. It will set the groundwork for participants to acknowledge the impact that conflict can have on their job performance and the positive effect that learning to manage organizational conflict can have on an organizations bottom line.